FAQS

The briefing will take place the night before the trek at 6pm at your hotel.

Of course! During the Classic Inca trail to Machu Picchu, your main luggage can be store at our office or at your hotel, whichever is more convenient for you. Please pack what you will need for the trek!

FIRST, to book your Classic Inca Trail to Machu Picchu , we need you to fill out our booking form by clicking on BOOK NOW on our homepage or click here the link BOOK NOW.
Please be ready with the following information (FROM EACH PARTICIPANT in your group). We cannot purchase an Inca Trail permit without the following information:

Personal information (your full name, exactly as on your passport):
Gender
Passport number
D.O.B. (dd / mm / yyyy)
Nationality
*** We require copies of every participant’s passport, in order, to book Inca Trail permits!

SECOND, we require a deposit of $211.00 USD per person, in order, to purchase a permit for the Classic Inca Trail. You can make you deposit by clicking on the VISA or PAYPAL symbols on the top of our home page, or you can click on the VISA or PAYPAL symbols on our booking page.

If you would like to avoid the high credit card fees in Peru, you may pay in cash at our office (US dollars or Peruvian soles) here in Cusco. There are many ATMS within the historical center to withdraw money. You can also pay by VISA or PAYPAL online but you will have to pay a 5.5% service fee, charged by VISA and PAYPAL. To pay your balance through PAYPAL, you need to log into your PAYPAL account and use our email address info@samtravelperu.com

Unfortunately, the answer is no. Once permits have been bought, the Peruvian government does not allow any changes so we can’t change any date after the permit has been bought. If you must change the date of your trek, the fee is $100 because we have to buy you a new permit. Permits are also not transferable nor refundable. If you cancel your Classic Inca Trail to Machu Picchu Trek, the deposit is not refundable at all!

Yes! You have to bring your original passport and it is very important that it is the same passport number, you sent to us to book your Classic Inca Trail to Machu Picchu permit. Your passport will be checked when you enter Machu Picchu , the Inca Trail and when you board the train. In case, you are renewing your passport, go ahead and send us a copy of your old passport to secure your permit and we can change it when you get your new passport. If so, please send us a copy of your new passport as soon as possible.

The weather is very unpredictable and it’s difficult to foresee. We recommend that you plan to always dress in layers to facilitate adjusting to the quickly changing weather conditions.

In general, if you exercise regularly and spend a couple of days in Cusco or the Sacred Valley, you will be able to acclimate normally. It usually take between 24 hours to 2 days.

The recommended remedies for altitude sickness is WATER, COCA TEA and OXYGEN, IF NEEDED. Our guides are trained to treat you for Altitude Sickness. See our detailed information about Altitude Sickness under FAQS.

The maximum group size is 8 persons. Our groups are usually between 2-6 persons. Sam Travel Peru specializes in SMALL and PRIVATE groups and provides personalized service.

You will have 1 cook per group. The number of porters will depend on the size of the group. For a group of 2 trekkers, there will have 4 porters, 4 trekkers will have 6 porters, 6 trekkers will have 9 porters, 8 trekkers will have 12 porters.

The evening before you start your trek, you will be given a SMALL DUFFEL BAG to pack your clothes for the next four days. Your weight allowance is up to 7kg/15lbs. Your team of porters will carry your duffel bag, together with the food and camping gear. It’s important to be aware that you will not have access to your items in the duffel bag until the end of each day, as the porters will always be ahead of the group. During the trek, you will need a day backpack big enough to carry your personal belongings such as a warm jacket, a rain jacket, your camera, sunscreen, snacks, water, etc. A 30 to 50L backpack is sufficient. By Peruvian law, a duffel bag must not weigh more than 7 kilograms (15lbs). This limit is set to protect the health of the porters and animals. All bags will be weighed before being accepted. If you require more than 7 kilograms, it will then be your responsibility to carry the extra weight with your day pack. In this 7 kilos, please count 2 kilos for your sleeping bag and 1 kilo for your sleeping pad (foam or air). This leaves you about 4 kilos for your personal gear.

The Classic Inca Trail to Machu Picchu is a 42km (24.4 mile) hike through the Andes within the Cusco region. The maximum altitude reached is at (4,217m/13,907ft). On the second day of the trek, we will climb two mountains. The trail is a fairly difficult trek and you should be well prepared and healthy prior to starting it. You have to be moderately fit and take regular exercise. In preparation: try walking 15kms/9 miles in a day or working out in the months leading up to the trek. It is also important to be well acclimatized to the altitude. Try to spend at least 2 or 3 days in Cusco (3,350m/11,047ft) prior to starting the trek.

This has been highly appreciated by most of our clients, especially by our trekkers, who want a private, clean and sanitary toilet! SAM Travel Peru toilet facilities have an individual tent and a camping toilet with a seat. Check out the picture, which illustrates how we set up our camping toilet on the trek by using this link: picture of toilet tent. Our toilet is always set up a comfortable distance from our campsite. At night if you need to use the toilet it is readily accessible and clean, unlike the dirty facilities supplied by the government.

In the scenario that you are unable to finish the trek due to health reasons, Sam Travel Peru will assist you to the nearest town for help with transportation. We always carry oxygen on our treks for any respiratory problems. In extreme cases, a helicopter pick up can be arranged at your own expense. (Travel insurance is required and recommended). There are no refunds in the unlikely situation that you are unable to finish the trek.
Generally, those who have to be assisted off the trail are taken to Ollantaytambo and if they recover quickly they continue the journey towards Aguas Calientes (cost incurred by trekker) and visit Machu Picchu according to the original plan.

Absolutely!! Hotel pick ups and drop offs are included with all of our packages! If you have booked your hotel in the Sacred Valley, we will drop you off there and vice versa.

It will depend on the train availability but the idea is to give you as much time as possible in Machu Picchu and enjoy the amazing views on the way back to Cusco while on the train. Therefore, you will take the train at 14:55 or 15:20, depending on availability.

The Vistadome train service has nicer seats, panoramic windows and ceiling. You will be offered snacks and a dance show will take place on board. You can upgrade to the Vistadome Train for $67 USD. These trains run from Aguas Calientes to Poroy. We will you up in Poroy and drive you back to Cusco, which takes about 25 minutes. Please request in advance.

If you’re happy with the services provided, a tip – though not compulsory – is appreciated. While it may not be customary in your country, it’s of great significance for the people who will take care of you during the trek. It inspires excellent service and is an entrenched feature of the tourism industry across many SAM Travel Peru destinations. Of course, you are free to tip as much as you want, depending on your perception of the quality and the length of your trip. Remember, a tip is not compulsory and should only be given when you receive excellent service.

Yes, we are a local, sustainable & responsible tourism operator that incorporates universal principles of tourism: protect the environment and benefit the local communities by respecting their culture and religion. With this in mind, we have trained all our local staff to know and understand, respect the places and the local people.